{"id":687,"date":"2021-10-10T03:01:09","date_gmt":"2021-10-10T03:01:09","guid":{"rendered":"https:\/\/exogen.com\/staying-connected\/"},"modified":"2025-09-19T16:47:09","modified_gmt":"2025-09-19T16:47:09","slug":"staying-connected","status":"publish","type":"page","link":"https:\/\/www.exogen.com\/en-gb\/staying-connected\/","title":{"rendered":"Staying Connected"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_image=&#8221;164&#8243; back_repeat=&#8221;no-repeat&#8221; back_position=&#8221;center center&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;348312&#8243; row_height_pixel=&#8221;460&#8243; back_size=&#8221;cover&#8221; el_class=&#8221;inner-banner&#8221; css=&#8221;.vc_custom_1634308230522{margin-top: 88px !important;margin-bottom: 44px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;652607&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_size=&#8221;fontsize-942846&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-667169&#8243; uncode_shortcode_id=&#8221;108564&#8243; text_color_type=&#8221;uncode-palette&#8221;]Expect to <span style=\"font-weight: 700 !important;\">Stay Connected<\/span>[\/vc_custom_heading][vc_button size=&#8221;btn-lg&#8221; radius=&#8221;btn-circle&#8221; hover_fx=&#8221;outlined&#8221; border_width=&#8221;1&#8243; icon_position=&#8221;right&#8221; uncode_shortcode_id=&#8221;746502&#8243; button_color_type=&#8221;uncode-solid&#8221; icon=&#8221;fa fa-arrow-right2&#8243; link=&#8221;url:%2Fen-gb%2Fhow-to-get-exogen%2F&#8221; button_color_solid=&#8221;rgba(0,0,0,0.01)&#8221; el_id=&#8221;button-transparent&#8221;]Get EXOGEN Now[\/vc_button][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;615627&#8243; css=&#8221;.vc_custom_1634308238984{padding-top: 60px !important;padding-bottom: 90px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;102895&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;694543&#8243; el_id=&#8221;Exo_get_wrap&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/12&#8243; uncode_shortcode_id=&#8221;301508&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;10\/12&#8243; uncode_shortcode_id=&#8221;444998&#8243;][vc_custom_heading text_color=&#8221;color-121277&#8243; text_font=&#8221;font-559666&#8243; text_size=&#8221;fontsize-242148&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-133340&#8243; text_space=&#8221;fontspace-572008&#8243; uncode_shortcode_id=&#8221;129870&#8243; text_color_type=&#8221;uncode-palette&#8221;]Staying engaged during your healing journey is important for a successful outcome.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;191442&#8243; css=&#8221;.vc_custom_1636988154734{margin-top: 20px !important;border-bottom-width: 0px !important;}&#8221;]Make sure you download the EXOGEN Connects app and check out the EXOGEN Performance program.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/12&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-103027&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;2&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;130901&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1634727834746{margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 70px !important;}&#8221; el_id=&#8221;image_top_wrap&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;906471&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;158068&#8243; css=&#8221;.vc_custom_1633835876965{margin-top: -120px !important;}&#8221; el_class=&#8221;top-minus-image&#8221;][vc_column_inner width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;1387&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;105750&#8243; media_width_pixel=&#8221;520&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;167560&#8243; el_class=&#8221;say-twenty-minuts&#8221;][vc_custom_heading text_color=&#8221;color-nhtu&#8221; heading_semantic=&#8221;h4&#8243; text_font=&#8221;font-559666&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;700&#8243; text_height=&#8221;fontheight-143712&#8243; uncode_shortcode_id=&#8221;186620&#8243; text_color_type=&#8221;uncode-palette&#8221;]It\u2019s Time to Heal[\/vc_custom_heading][vc_custom_heading text_color=&#8221;color-nhtu&#8221; heading_semantic=&#8221;h4&#8243; text_font=&#8221;font-126816&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-143712&#8243; uncode_shortcode_id=&#8221;965774&#8243; text_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;app-desc-sub-tit&#8221;]EXOGEN CONNECTS Mobile App[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;234635&#8243;]At your side 24\/7, keeping you connected during your healing journey<\/p>\n<p>EXOGEN CONNECTS is our free smartphone app that automatically sends daily reminders to help you stay on track with your 20-minute a day treatment schedule.<\/p>\n<p>It\u2019s easy to download and activate from your app store, and includes helpful tips and information to promote better healing results.<\/p>\n<p>Let EXOGEN CONNECTS help you stay on the road to faster, better healing.[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;209677&#8243;]<\/p>\n<div style=\"display: flex; margin-top: 10px;\"><a href=\"https:\/\/apps.apple.com\/nl\/app\/exogen-connects\/id1102715193\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"margin-right: 10px;\" src=\"https:\/\/www.exogen.com\/wp-content\/uploads\/2021\/10\/app-iphonr.png\" alt=\"null\" width=\"140\" \/><\/a><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.exogen.connectapp\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.exogen.com\/wp-content\/uploads\/2021\/10\/google-icon.png\" alt=\"null\" width=\"168\" \/><\/a><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;172141&#8243; css=&#8221;.vc_custom_1633837034847{margin-top: 70px !important;margin-bottom: 90px !important;}&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;143632&#8243;][vc_column_inner width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-121277&#8243; text_font=&#8221;font-559666&#8243; text_size=&#8221;fontsize-242148&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-133340&#8243; text_space=&#8221;fontspace-572008&#8243; uncode_shortcode_id=&#8221;209617&#8243; text_color_type=&#8221;uncode-palette&#8221;]EXOGEN Performance Program[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;337234&#8243;]<img decoding=\"async\" class=\"alignright\" src=\"https:\/\/www.exogen.com\/wp-content\/uploads\/2021\/10\/BIOV_Resources_StayConnected_img1-min.png\" alt=\"\" width=\"500\" \/>The EXOGEN Performance Program is a Bioventus program that refunds the payment for EXOGEN if progression of healing (progression to bony union) is not shown per criteria below. The program is also designed to help reinforce patients\u2019 adherence with the prescribed treatment.<\/p>\n<p><strong>Criteria<br \/>\n<\/strong>Buyers of EXOGEN participating in the program are eligible when the device has been prescribed by a qualified physician to treat a stable, well-aligned fracture with a fracture gap less than 10 millimeters (excluding vertebra and skull fractures). Patients must treat their fracture with EXOGEN per product instructions, for a minimum of 120 consecutive days and achieve a 90% minimum level of adherence.<\/p>\n<p><strong>Evaluation<br \/>\n<\/strong>To be eligible, your prescribing physician must determine that your bone has not healed, or progressed to a bony union after 120 consecutive days or more of EXOGEN treatment. This evaluation must be based on X-rays taken prior to and after the patient&#8217;s treatment with EXOGEN.<\/p>\n<p>The EXOGEN device contains an internal patient usage monitor that records the date, time and duration of each treatment session must be returned with the claim. This monitor will be used by Bioventus to confirm that at least 90% treatment adherence is met.<\/p>\n<p><strong>Exclusions<\/strong><\/p>\n<ul>\n<li>Fracture types:\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Unstable<\/li>\n<li>Malaligned fracture<\/li>\n<li>Greater than 10 millimeters fracture gap<\/li>\n<li>Vertebra and skull<\/li>\n<li>Pathological<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Treatment of multiple fractures locations (the guarantee is only valid to treat a defined fracture)<\/li>\n<li>Modified and\/or altered devices<\/li>\n<li>Alternative interventions occurred during the 120-day treatment period<\/li>\n<li>EXOGEN devices that were not purchased and received directly from Bioventus<\/li>\n<li>Customers who did not register to the EXOGEN Performance Program within the first 30 days of the initial treatment<\/li>\n<li>Patient who was not prescribed treatment with EXOGEN<\/li>\n<li>Other costs associated with the purchase (only the cost of the EXOGEN device will be refunded)<\/li>\n<li>Valid only in the United Kingdom and Ireland<\/li>\n<\/ul>\n<p>You may contact Bioventus Customer Care for Assistance.<\/p>\n<p>Claims must be received by Bioventus within one year of the fist EXOGEN treatment date.<\/p>\n<p>Bioventus reserves the right to amend or cancel the program at any time.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;154315&#8243; el_class=&#8221;begining-text&#8221;][vc_column_inner width=&#8221;1\/1&#8243;][vc_button button_color=&#8221;color-207599&#8243; size=&#8221;btn-sm&#8221; radius=&#8221;btn-circle&#8221; hover_fx=&#8221;full-colored&#8221; border_width=&#8221;0&#8243; icon_position=&#8221;right&#8221; uncode_shortcode_id=&#8221;234509&#8243; button_color_type=&#8221;uncode-palette&#8221; icon=&#8221;fa fa-arrow-right2&#8243; link=&#8221;url:%2Fen-gb%2Ftestimonial%2F&#8221;]View EXOGEN Testimonials[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; back_color=&#8221;color-103027&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;320377&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1633839243585{padding-top: 60px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;no-padding&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;306207&#8243;][vc_custom_heading text_color=&#8221;color-121277&#8243; text_font=&#8221;font-559666&#8243; text_size=&#8221;fontsize-242148&#8243; text_weight=&#8221;700&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;107584&#8243; text_color_type=&#8221;uncode-palette&#8221;]Social Media[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_font=&#8221;font-126816&#8243; text_size=&#8221;h4&#8243; text_height=&#8221;fontheight-143712&#8243; uncode_shortcode_id=&#8221;142363&#8243;]Follow along to see your recovery stories and get the latest from EXOGEN[\/vc_custom_heading]<div class=\"ult-just-icon-wrapper icon-inline \"><div class=\"align-icon\" style=\"text-align:center;\">\n<a class=\"aio-tooltip 69d08dd7066e1\" href=\"https:\/\/www.instagram.com\/exogenbonehealing\/\" target=\"_blank\" rel=\"noopener\"  data-toggle=\"tooltip\" data-placement=\"\"><div class=\"aio-icon none \"  style=\"color:#b95919;font-size:23px;display:inline-block;\">\n\t<i class=\"Defaults-instagram\"><\/i>\n<\/div><\/a><\/div><\/div>[vc_column_text uncode_shortcode_id=&#8221;203447&#8243;]<div class='embedsocial-hashtag' data-ref='3e87db10b496246f72e5fbcb93ed8e010123412f'><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;148969&#8243; css=&#8221;.vc_custom_1633839587487{margin-top: 50px !important;margin-bottom: 60px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;196117&#8243;][vc_custom_heading text_color=&#8221;color-121277&#8243; text_font=&#8221;font-559666&#8243; text_size=&#8221;fontsize-242148&#8243; text_weight=&#8221;700&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;297088&#8243; text_color_type=&#8221;uncode-palette&#8221;]We&#8217;re Here For You[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;569280&#8243; css=&#8221;.vc_custom_1636576592058{margin-top: 20px !important;}&#8221;]<span class=\"orange-font\">Bioventus Customer Service<\/span> is available to answer your questions and help you stay consistent with your EXOGEN treatment schedule.<br \/>\n<strong>For <span class=\"orange-font\">Bioventus Customer Service<\/span>, call <a href=\"tel:0800 05 16 384\">0800 05 16 384<\/a><\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;3887&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_image=&#8221;164&#8243; back_repeat=&#8221;no-repeat&#8221; back_position=&#8221;center center&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;348312&#8243; row_height_pixel=&#8221;460&#8243; back_size=&#8221;cover&#8221; el_class=&#8221;inner-banner&#8221; css=&#8221;.vc_custom_1634308230522{margin-top: 88px !important;margin-bottom: 44px !important;}&#8221;][vc_column [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_five9_enable_chat":"","footnotes":""},"class_list":["post-687","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is 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