{"id":689,"date":"2021-10-08T13:47:51","date_gmt":"2021-10-08T13:47:51","guid":{"rendered":"https:\/\/exogen.com\/faqs\/"},"modified":"2025-03-31T18:41:43","modified_gmt":"2025-03-31T18:41:43","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.exogen.com\/en-gb\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-jevc&#8221; back_image=&#8221;119&#8243; back_repeat=&#8221;no-repeat&#8221; back_position=&#8221;center center&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;182756&#8243; row_height_pixel=&#8221;460&#8243; back_size=&#8221;cover&#8221; el_class=&#8221;inner-banner&#8221; css=&#8221;.vc_custom_1680724346662{margin-top: 88px !important;margin-bottom: 44px !important;}&#8221; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;652607&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_size=&#8221;fontsize-942846&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; text_height=&#8221;fontheight-667169&#8243; uncode_shortcode_id=&#8221;161805&#8243; text_color_type=&#8221;uncode-palette&#8221;]Frequently Asked <span style=\"font-weight: 700 !important;\">Questions<\/span>[\/vc_custom_heading][vc_button size=&#8221;btn-lg&#8221; radius=&#8221;btn-circle&#8221; hover_fx=&#8221;outlined&#8221; border_width=&#8221;1&#8243; icon_position=&#8221;right&#8221; uncode_shortcode_id=&#8221;204024&#8243; button_color_type=&#8221;uncode-solid&#8221; icon=&#8221;fa fa-arrow-right2&#8243; link=&#8221;url:https%3A%2F%2Fwww.exogen.com%2Fen-gb%2Fhow-to-get-exogen%2F|&#8221; button_color_solid=&#8221;rgba(0,0,0,0.01)&#8221; el_id=&#8221;button-transparent&#8221;]Get EXOGEN Now[\/vc_button][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;900682&#8243;][vc_column width=&#8221;8\/12&#8243;][vc_custom_heading text_color=&#8221;color-107303&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-559666&#8243; text_size=&#8221;fontsize-950476&#8243; text_weight=&#8221;700&#8243; text_height=&#8221;fontheight-143712&#8243; uncode_shortcode_id=&#8221;765166&#8243; text_color_type=&#8221;uncode-palette&#8221;]Fracture Healing[\/vc_custom_heading][vc_accordion sign=&#8221;plus&#8221; el_class=&#8221;faq-wrapper&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What is a fracture?&#8221; tab_id=&#8221;1633691501-1-1616337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;113868&#8243;]Medically speaking, a fracture is a broken bone. Fractured bone, broken bone, cracked bone, they all have a similar meaning: a bone that has been damaged in such a way that it is no longer intact.<sup><a href=\"\/references\/\">42<\/a><\/sup>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Does a broken bone hurt when it\u2019s healing?&#8221; tab_id=&#8221;1633691501-2-5716337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;433404&#8243;]Yes, most people feel pain when they fracture a bone. Pain is your body\u00b4s natural response when a bone breaks.<sup><a href=\"\/references\/\">43<\/a><\/sup><br \/>\nIn general, there are three stages of pain following a bone fracture. These are referred to as acute pain, subacute pain and chronic pain.<sup><a href=\"\/references\/\">43<\/a><\/sup><br \/>\nOther painful symptoms you might experience, depending in part on which bone you broke and the extent of the trauma, include bruising, stiffness, swelling, and weakness.<sup><a href=\"\/references\/\">44<\/a><\/sup><br \/>\nWant to learn more? <a href=\"\/does-a-broken-bone-hurt-when-healing\/\">Click here to read a full article about broken bone pain.<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Are there ways to speed up bone healing?&#8221; tab_id=&#8221;1633693522943-2-916337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;101340&#8243;]Although the healing time of a broken bone is not the same for everyone, bones can take three to six months to heal to a significant degree.<sup><a href=\"\/references\/\">46<\/a><\/sup><\/p>\n<p>If this amount of downtime is more than you would like, there are several professional remedies to speed up the process of bone healing. Possible remedies to speed up the bone healing process include exercises, physical therapy, and the EXOGEN bone stimulator.<sup><a href=\"\/references\/\">1,2,43<\/a><\/sup><\/p>\n<p><a href=\"\/are-there-ways-to-speed-up-bone-healing\/\">Click here to read a full article about how to speed up bone healing.<\/a>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading text_color=&#8221;color-107303&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-559666&#8243; text_size=&#8221;fontsize-950476&#8243; text_weight=&#8221;700&#8243; text_height=&#8221;fontheight-143712&#8243; uncode_shortcode_id=&#8221;179861&#8243; text_color_type=&#8221;uncode-palette&#8221;]Using EXOGEN to Treat my Fracture [\/vc_custom_heading][vc_accordion sign=&#8221;plus&#8221; el_class=&#8221;faq-wrapper&#8221; active_tab=&#8221;#&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What is a bone stimulator?&#8221; tab_id=&#8221;1633694628-1-9316337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;203923&#8243;]Bone stimulators are devices that promote bone healing via energy fields directed at the site of indicated acute fractures and nonunions.<sup><a href=\"\/references\/\">48<\/a><\/sup><\/p>\n<p><a href=\"\/what-is-a-bone-stimulator\/\">Click here to read a full article about bone stimulators.<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Is EXOGEN safe?&#8221; tab_id=&#8221;1633694628-2-4016337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;802242&#8243;]EXOGEN is FDA-approved and has been shown to be safe in clinical studies that support its indicated uses.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Is EXOGEN treatment painful?&#8221; tab_id=&#8221;1633695962047-2-616337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;147238&#8243;]Most patients don\u2019t feel anything at the treatment site.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What if I miss a treatment?&#8221; tab_id=&#8221;1633695978326-3-916337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;353720&#8243;]Try to get back on schedule as soon as possible. To stay consistent with your treatments, check the treatment-tracking calendar on your device and identify a convenient time to use EXOGEN each day. You can also download EXOGEN CONNECTS (<a title=\"https:\/\/apps.apple.com\/nl\/app\/exogen-connects\/id1102715193\" contenteditable=\"false\" href=\"https:\/\/apps.apple.com\/nl\/app\/exogen-connects\/id1102715193\" target=\"_blank\" rel=\"noopener noreferrer\">Apple App Store<\/a>, <a title=\"https:\/\/play.google.com\/store\/apps\/details?id=com.exogen.connectapp\" contenteditable=\"false\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.exogen.connectapp\" target=\"_blank\" rel=\"noopener noreferrer\">Google Play<\/a>), a free treatment reminder app[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Does EXOGEN have any contraindications?&#8221; tab_id=&#8221;1633695996230-4-1016337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;186037&#8243;]There are no known contraindications for the use of the EXOGEN device. The EXOGEN package insert includes a section on Precautions and Warnings that highlights situations in which the safety and effectiveness of EXOGEN has not been established, such as specific patient circumstances involving certain types of medication or medical problems other than fractures.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Does insurance cover the cost of EXOGEN?&#8221; tab_id=&#8221;1633701182350-5-10&#8243;][vc_column_text uncode_shortcode_id=&#8221;317291&#8243;]EXOGEN is covered by the majority of insurance plans.<sup><a href=\"\/references\/\">13-16<\/a><\/sup> A Bioventus Customer Service representative can help you determine if your plan covers EXOGEN.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading text_color=&#8221;color-107303&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-559666&#8243; text_size=&#8221;fontsize-950476&#8243; text_weight=&#8221;700&#8243; text_height=&#8221;fontheight-143712&#8243; uncode_shortcode_id=&#8221;165473&#8243; text_color_type=&#8221;uncode-palette&#8221;]Customer Service[\/vc_custom_heading][vc_accordion sign=&#8221;plus&#8221; el_class=&#8221;faq-wrapper&#8221; active_tab=&#8221;#&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What if I run out of coupling gel?&#8221; tab_id=&#8221;1633696683-1-3116337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;811762&#8243;]Mineral oil can be used in place of the coupling gel that comes with the EXOGEN device. Petroleum jelly, however, is not an acceptable substitute. You may also request more coupling gel by calling Bioventus Customer Service at <a href=\"tel:1-800-836-4080\">1-800-836-4080<\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Where can I get help with questions about EXOGEN?&#8221; tab_id=&#8221;1633696683-2-9716337001838181633700902267&#8243;][vc_column_text uncode_shortcode_id=&#8221;414421&#8243;]Please call Bioventus Customer Service at <a href=\"tel:1-800-836-4080\">1-800-836-4080<\/a>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=&#8221;4\/12&#8243;][vc_single_image media=&#8221;127&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;155189&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;174241&#8243; css=&#8221;.vc_custom_1633693982448{margin-top: 0px !important;}&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; back_color=&#8221;color-763025&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;253682&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;color-nhtu&#8221; heading_semantic=&#8221;h4&#8243; text_font=&#8221;font-559666&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;700&#8243; text_height=&#8221;fontheight-143712&#8243; uncode_shortcode_id=&#8221;682298&#8243; text_color_type=&#8221;uncode-palette&#8221;]Can\u2019t find an answer to your question?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;130590&#8243; css=&#8221;.vc_custom_1633693871358{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]Contact us directly to speak to a representative.[\/vc_column_text][vc_button button_color=&#8221;color-207599&#8243; size=&#8221;btn-sm&#8221; radius=&#8221;btn-circle&#8221; hover_fx=&#8221;full-colored&#8221; border_width=&#8221;0&#8243; icon_position=&#8221;right&#8221; uncode_shortcode_id=&#8221;209187&#8243; button_color_type=&#8221;uncode-palette&#8221; icon=&#8221;fa fa-arrow-right2&#8243; link=&#8221;url:https%3A%2F%2Fwww.exogen.com%2Fen-gb%2Fcontact-us%2F|&#8221;]Contact Us Now[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; border_color=&#8221;color-gyho&#8221; border_style=&#8221;solid&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;193465&#8243; css=&#8221;.vc_custom_1633696557289{margin-top: 40px !important;margin-bottom: 0px !important;border-top-width: 1px !important;}&#8221; el_id=&#8221;description_text&#8221; border_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;201223&#8243;]<strong style=\"margin-bottom: 15px;\">Summary of Indications for Use<\/strong><\/p>\n<p>The EXOGEN Ultrasound Bone Healing System is indicated for the non-invasive treatment of established nonunions* excluding skull and vertebra. The EXOGEN device has also been reported as effective as an adjunctive non-invasive treatment of established nonunions in patients:<\/p>\n<ul>\n<li>With internal or external fracture fixation hardware present. EXOGEN cannot penetrate metal and therefore should not be applied directly over hardware.<\/li>\n<li>Undergoing treatment for infection at the fracture site. EXOGEN is not intended to treat the infection.<\/li>\n<li>Believed to have diminished bone quality. EXOGEN is not intended to treat diminished bone quality.<\/li>\n<\/ul>\n<p>In addition, EXOGEN is indicated for accelerating the time to a healed fracture for fresh, closed, posteriorly displaced distal radius fractures and fresh, closed or Grade I open tibial diaphysis fractures in skeletally mature individuals when these fractures are orthopedically managed by closed reduction and cast immobilization.<\/p>\n<p>There are no known contraindications for the EXOGEN device. Safety and effectiveness have not been established for individuals lacking skeletal maturity, pregnant or nursing women, patients with cardiac pacemakers, on fractures due to bone cancer, or on patients with poor blood circulation or clotting problems. Some patients may be sensitive to the ultrasound gel.<\/p>\n<p>*A nonunion is considered to be established when the fracture site shows no visibly progressive signs of healing.<\/p>\n<p>Full prescribing information can be found in product labelling, at <a href=\"https:\/\/www.exogen.com\/\">EXOGEN.com<\/a>, or by calling Customer Service at <a href=\"tel:1-800-836-4080\"><strong>1-800-836-4080<\/strong><\/a>.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-jevc&#8221; back_image=&#8221;119&#8243; back_repeat=&#8221;no-repeat&#8221; back_position=&#8221;center center&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;182756&#8243; row_height_pixel=&#8221;460&#8243; back_size=&#8221;cover&#8221; el_class=&#8221;inner-banner&#8221; css=&#8221;.vc_custom_1680724346662{margin-top: 88px !important;margin-bottom: 44px [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_five9_enable_chat":"","footnotes":""},"class_list":["post-689","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | EXOGEN Ultrasound Bone Healing System<\/title>\n<meta name=\"description\" content=\"Discover the EXOGEN Ultrasound Bone Healing System, a safe and FDA-approved treatment to speed up bone healing. 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