FAQ - Patient

Whom should I contact if I have questions about EXOGEN?
What is the EXOGEN Performance Program?

The EXOGEN Performance Program guarantees that if your nonunion fracture has not shown progression of healing, and you have met the requirements of the program, Bioventus will refund the purchase price of the EXOGEN device. Learn more.

What is the EXOGEN Connects app?

EXOGEN Connects is a free smartphone app that is at your side 24/7, providing helpful tools and resources throughout your healing journey. Learn more.

What if I miss a treatment?

Try to get back on schedule as soon as possible. To stay consistent with your treatments, check the treatment-tracking calendar on your device and identify a convenient time to use EXOGEN each day. You can also download EXOGEN CONNECTS, a free treatment reminder app.

What if I don’t place the EXOGEN transducer in exactly the right spot?

It is important that the transducer of the EXOGEN device is placed at the right position, during you dailiy treatments, so that the ultrasound beam reaches the fracture location. Consult with your clinician if you are unsure of where to place the EXOGEN transducer.

Will EXOGEN work through clothing?

Ultrasound waves cannot travel through air or clothing. The EXOGEN transducer requires direct contact with skin and the use of a coupling gel (included with your device).

How long will I need to use EXOGEN?

Different fractures heal at different rates. Your clinician will determine the necessary length of your treatment during follow-up appointments.

What if I run out of coupling gel?

Mineral oil can be used in place of the coupling gel that comes with the EXOGEN device. Petroleum jelly, however, is not an acceptable substitute. You may also request more coupling gel by calling Bioventus Customer Care.

How will I know if the EXOGEN unit is working?

Your device is working properly when you see the display screen counting down from 20 minutes during each treatment. Your clinician will update you on your healing status at follow-up appointments.

Will having two or more treatments per day result in better or faster healing?

Clinical studies have evaluated the effectiveness of EXOGEN with one 20-minute treatment per day, with demonstrated healing acceleration.1-3 Multiple or longer-duration daily treatments have not been studied.

What do I do if I have a question about my bill?

If you receive a bill, contact Bioventus Customer Care for assistance.

Does insurance cover the cost of EXOGEN?

EXOGEN may be covered by the hospital where you receive treatment. Otherwise, there is the possibility for coverage by your insurance plan. It is of course also possible to pay for the device yourself, so you can ensure you can start treatment with EXOGEN. A Bioventus Customer Care representative can help you determine if EXOGEN is covered for you.

Can I use EXOGEN if I have a pacemaker?

The operation of active, implantable devices such as cardiac pacemakers may be adversely affected by close exposure to the EXOGEN device. If you have a pacemaker, talk with your clinician or cardiologist to find out if EXOGEN is right for you.

Does EXOGEN have any contraindications?

There are no known contraindications for the use of the EXOGEN device. The EXOGEN package insert includes a section on Precautions and Warnings that highlights situations in which the safety and effectiveness of EXOGEN has not been established, such as specific patient circumstances involving certain types of medication or medical problems other than fractures.

Is EXOGEN treatment painful?

Most patients don’t feel anything at the treatment site, while some patients report experiencing a tingling sensation.

Is EXOGEN safe?

EXOGEN is the only bone healing device to have NICE Medical Technology Guidance (MTG12), which is independently verified proof that only EXOGEN saves money compared with surgery and has been shown to be safe in clinical studies that support its indicated uses.

How will I know if the EXOGEN unit is working?

Your device is working properly when you see the display screen counting down from 20 minutes during each treatment. Your physician will update you on your healing status at follow-up appointments.

What is the process of bone healing?

The most common type of bone healing has four main stages. A broken bone starts to heal immediately after the injury, during the acute inflammatory phase. Next, your bone begins to develop new tissue at the ends of the fractured bone, called a soft callus. Over a period of the next two to three weeks, the soft callus is replaced with harder tissue, which is called a hard callus. The hard callus adds structure and strength to the newly formed bone tissue. Finally, your broken bone is remodeled to a fully functioning bone. Keep in mind that even after your broken bone has fully healed, the outer bone surface may be slightly swollen for a period of time.

Want to learn more?
Click here to read the full article about the process of bone healing.

What is a fracture?

Medically speaking, a fracture is a broken bone. Fractured bone, broken bone, cracked bone, they all have a similar meaning: a bone that has been damaged in such a way that it is no longer intact.1,2

Want to learn more?
Click here to read the full article, in which we discuss more information about bone fractures.

Broken bone healing symptoms

Whether your broken bone is healing properly or not healing at all, there are many symptoms that can indicate how your healing process is progressing. For example, once the worst pain is over, you can touch the affected area to see if your bone feels solid. In addition, you will probably experience stiffness and have a hard time moving the affected area. This means your bone is starting to heal properly. When a broken bone is not healing properly, you will continue to experience tenderness and swelling in the affected area.

Want to learn more?
Click here to read the full article about the symptoms of broken bone healing

Does a broken bone hurt when it´s healing?

Yes, most people feel pain when they fracture a bone. Pain is your body´s natural response when a bone breaks. However, some bone fractures may cause more pain than others. For example, it’s possible to experience a minor break in one of the bones in your spine and not realize it happened.1

In general, there are three stages of pain following a bone fracture.1 These are referred to as acute pain, subacute pain and chronic pain. Other painful symptoms you might experience, depending in part on which bone you broke and the extent of the trauma, include bruising, stiffness, swelling, intense warmth and weakness.2,3

Want to learn more?
Click here to read a full article about broken bone pain. (Link to article).

Are there ways to speed up bone healing?

Although the healing time of a broken bone is not the same for everyone, bones generally take six to eight weeks to heal to a significant degree.1 If this amount of downtime is more than you would like, there are plenty of self-help and professional remedies to speed up the process of bone healing. Possible remedies to speed up the bone healing process include supplements, exercises, physiotherapy and the EXOGEN bone stimulator.2

Click here to read a full article about how to speed up bone healing.

What is a bone stimulator?

Bone stimulators are devices that promote bone healing via energy fields directed at the site of indicated acute fractures and nonunions.1 This form of adjunctive therapy helps enhance the body’s natural bone healing process.

Click here to read a full article about bone stimulators.

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