FAQ - Patient US

Whom should I contact if I have questions about EXOGEN?

Please call Bioventus Customer Service at 1-800-836-4080.

What is the EXOGEN Performance Program?

The EXOGEN Performance Program guarantees that if your nonunion fracture has not shown progression of healing, and you have met the requirements of the program, Bioventus will refund out-of-pocket costs paid by you to obtain the EXOGEN device. Learn more.


EXOGEN CONNECTS is free smartphone app that sends automated treatment reminders and provides helpful healing information. Learn more.

What if I miss a treatment?

Try to get back on schedule as soon as possible. To stay consistent with your treatments, check the treatment-tracking calendar on your device and identify a convenient time to use EXOGEN each day. You can also download EXOGEN CONNECTS, a free treatment reminder app.

What if I don’t place the EXOGEN transducer in exactly the right spot?

Best results are achieved when the EXOGEN transducer is placed at the location marked by your physician.  Consult with your physician if you are unsure of where to place the EXOGEN transducer.

Will EXOGEN work through clothing?

Ultrasound waves cannot travel through air or clothing. The EXOGEN transducer requires direct contact with skin and the use of a coupling gel (included with your device).

How long will I need to use EXOGEN?

Different fractures heal at different rates. Your physician will determine the necessary length of your treatment during follow-up appointments.

What if I run out of coupling gel?

Mineral oil can be used in place of the coupling gel that comes with the EXOGEN device. Petroleum jelly, however, is not an acceptable substitute. You may also request more coupling gel by calling Bioventus Customer Service at 1-800-836-4080.

How will I know if the EXOGEN unit is working?

Your device is working properly when you see the display screen counting down from 20 minutes during each treatment. Your physician will update you on your healing status at follow-up appointments.

Will having two or more treatments per day result in better or faster healing?

Clinical studies have evaluated the effectiveness of EXOGEN with one 20-minute treatment per day, with demonstrated healing acceleration.1-3 Multiple or longer-duration daily treatments have not been studied.

What do I do if I have a question about my bill?

If you receive a bill, contact Bioventus Customer Service at 1-800-836-4080 for assistance.

Does insurance cover the cost of EXOGEN?

EXOGEN is covered by the majority of insurance plans.9-12 A Bioventus Customer Service representative can help you determine if your plan covers EXOGEN.

Can I use EXOGEN if I have a pacemaker?

The operation of active, implantable devices such as cardiac pacemakers may be adversely affected by close exposure to the EXOGEN device. If you have a pacemaker, talk with your physican or cardiologist to find out if EXOGEN is right for you.

Does EXOGEN have any contraindications?

There are no known contraindications for the use of the EXOGEN device. The EXOGEN package insert includes a section on Precautions and Warnings that highlights situations in which the safety and effectiveness of EXOGEN has not been established, such as specific patient circumstances involving certain types of medication or medical problems other than fractures.

Is EXOGEN treatment painful?

Most patients don’t feel anything at the treatment site, while some patients report experiencing a tingling sensation.

Is EXOGEN safe?

EXOGEN is FDA approved and has been shown to be safe in clinical studies that support its indicated uses.